Macys Customer Service

Macy’s Credit Customer Service 888-257-6757
Mon-Sun 9 AM–12 AM ET
TDD/TTY for the Hearing Impaired 711

If you need Macy’s Customer Service for an order related question or concern please call 800-289-6229

For Free Shipping:

Free Shipping with $25 purchase Contiguous U.S. only.

What if I had an issue with my delivery?

Have an issue with your delivery? Please let us know, within 45 days of the delivery date represented in your tracking information, if you did not receive your merchandise, if you received the wrong merchandise or if you are missing merchandise. If you do not report this within 45 days, we will not be able to issue you a refund.

Returns

What is Macy’s return policy?

We are happy that Macy’s is your gift destination. We want you to love your gift or purchase, but if you are not completely satisfied we will gladly accept most returns by mail or in stores within 90 days of purchase for free. For the holiday season, Macy’s is extending our return acceptance timeframe. Effective on purchases starting October 5, 2021, most merchandise purchased at Macy’s or macys.com will be accepted for return until Jan. 31, 2022. Conditions to the 90-day policy are listed below*.

Shipping and delivery fees are non-refundable.
Items purchased in a store must be returned to a store.
Items purchased online can be returned by mail or to a store.

How long does it take for my store refund to be credited?

Once we receive your mailed return in store, we’ll process your credit immediately. If you’ve provided us with an email address, we’ll email you once your return has been received and your credit has been processed.

Note: Your credited refund may take a few days to reflect on your account, depending on your bank’s processing time.

My Account & Credit Card

How do I manage billing or payments for my Macy’s Credit Card online?

Sign In To My Account
Add My Macy’s Credit Card To My Account
Pay My Bill Online
View My Account Balance Online
View My Billing Statement Online
Other Payment Options

I was not able to complete my Macy’s Credit Card verification. What should I do?

If you received an error message that said, “The information you entered does not match our records, please try again. For your protection, we cannot specify which field is incorrect. If you have already attempted to reenter your information and are still having difficulties, your account may be subject to 24-hour lock out,” then please check your Macy’s statement or card and make sure you enter your name exactly as it appears there.

If you still receive the error message after 24 hours, please contact us:

Call Customer Service at 1-888-257-6757 during our business hours:
Mon-Sun 10AM–10PM ET

Where can I check the credit limit or available credit for my Macy’s Credit Card online?

You’ll need to add your Macy’s Credit Card or your Macy’s American Express® Card to your macys.com profile to check your credit limit or available credit.

Select “My Account” and log-in to your account with your email address and password.
Select the “Credit Summary” link under “Macy’s Credit Card.”
Your credit limit and available credit are located on the Credit homepage.

Learn more at Macys.com